Cashify Store FAQ's

Below are some common concerns of our clients before purchasing our products, if you have other questions, please just send it

1). Whom should I contact to claim warranty for my product?
In order to know how to claim warranty, write to us at or
2). Will I get an invoice for my order?
When we courier your device, the invoice is sent along with it. In case you haven’t received it, send us an email at, & we shall share the invoice with you again.
3). Can I make parts of the payment by different modes?
Currently, no such option of part-payment is available in Refurbished Mobiles. You will have to make complete payment in one mode only.
4). What are the payment modes available in Refurbished mobiles at cashify?
You can pay with debit/credit cards of Visa & MasterCard. Other digital modes include Net Banking, RuPay, Freecharge and MobiKwik.
5). Will I get a warranty card with the product?
No, you will not get a physical warranty card.
6).Do these products have any major or minor functional defects?
All our refurbished products go through rigorous testing at 32 checkpoints. We try our best to rectify them from all issues and defects.
7). Is there a warranty on refurbished products? If so, how can I claim it?
Yes, all refurbished products are covered under a specific warranty (6 months for laptops & 6 months for smartphones).
8). Is there a delivery charge?
No, we do not charge any for any order for Refurbished Mobiles. it’s absolutely free.
9). How will I know if my order has been confirmed?
You will receive a confirmation email once the order is successfully placed. Once your order is despatched, you’ll receive an email/SMS with your tracking ID to track your order.
10). How will my order be delivered?
All orders are shipped by sellers through courier services who deliver the packages to your doorstep.
11). Whom should I contact in case I have any concerns with my order?
For warranty claims, email us at For any other issues, write to us at
12.) Can I order in bulk for Refurbished Mobiles?
Yes, you can order in bulk for Refurbished Mobiles. Please contact us at to do so.
13).My payment is failing for the Refurbished mobile, why?
Payments for Refurbished mobile may fail due to any of the following reasons:
You accidentally enter incorrect credit/debit card details like ‘name on the card’, ‘card number’, ‘CVV’, ‘3D secure PIN’ and ‘expiry date’.
The card details you provide are no longer valid or need to be updated. Your bank is going through an outage.
You accidentally close/refresh the page or press backspace while the transaction is being processed by your bank.
The connection between Cashify and your Bank fails due to some technical issues and the transaction cannot be completed.
Your card is blocked for online transactions
14). I have multiple products in a single order, will cancelling one product cancel all the other products in the order?
You can select the particular product you want to cancel from ‘My Orders’ & cancel the same. This won’t result in cancelling all other products.
15). Can I pay for my order in EMI?
While making the payment for your order, you can avail the EMI option via Razorpay or PayU India
Q. What is grading? Which are the grades available for PhonePro Refurbished Smartphones?
A. Grading is a process for refurbished devices to ensure the quality and condition of the device. It is done on the basis of various factors like cosmetic conditions (scratches or marks) and internal conditions (performance). It gives the buyer a clear idea about what to expect from the smartphone they are purchasing.
Here are the grades available for PhonePro Refurbished Smartphones
-Like-new (barely used)
-Fully functional
-Original box & accessories(subject to availability)

PhonePro Refurbished Superb
-Up to 2 scratches
-Minimal usage
-Fully functional
-PhonePro box (with compatible charger & cable)

PhonePro Refurbished Good
-Up to 5 scratches
-Light/Medium usage
-Fully functional
-PhonePro box (with compatible charger & cable)

Q. What is a refurbished smartphone?
A. Refurbished smartphones are lightly to heavily used mobile phones which are inspected, repaired and corrected before they are sold in the market. Depending on the device condition, these mobile phones are fixed for their flaws, checked and made available to the customers. At Cashify, our refurbished smartphones are first tested, corrected and then sent through 32 quality checks before taking them out to the shelf.
Cashify Store accepts all VISA & MasterCard branded cards for payments. We also accept payment via Netbanking, UPI & via Wallets including Ola Money, JioMoney, Freecharge, Airtel Money, Payzapp & Mobikwik.

Additionally, we have a number of EMI options for easy payment in installments. You can now avail ZERO percent EMI with ZestMoney*. Logon to to create your account in 3 easy steps.

Cash On Delivery is currently available for Mobiles and Mobile Accessories

In case of any issues regarding payment/ payment failure, please email us at


Cashify Store offers free shipping on all its products. We request you to check the packaging thoroughly in order to make sure it has not been tampered with or damaged. Please follow the instructions on the package to ensure the packaging quality on delivery.

For any queries/ complaints regarding your PhonePro order, please contact us at

The term ‘refurbished phone’ generally refers to a pre-owned handset that has been diagnosed, corrected (if required) and repackaged so that it becomes fit for reuse.
Not all phones described as refurbished had been at one stage faulty, though. Some networks and retailers classify ‘refurbished phones’ as handsets that were returned by customers who changed their mind within the 30-day cooling-off period after they purchased the new mobile phone. These are devices, which hadn’t been returned because they were faulty. They undergo necessary tests before they can be re-sold.
Before they are sold, all refurbished phones are thoroughly checked and tested to ensure that they’re in full working order and/or upgraded to new or like-new condition phones.
Tests carried out by Cashify typically include charging and battery condition, buttons, camera(s), audio quality, screen responsiveness and WiFi/Data connection.
In keeping with the Data Protection Act, Cashify securely wipes any data on every phone. So to all intents and purposes, the customer always starts afresh with a like-new condition phone.
In addition, we update the refurbished handsets to the latest version of the operating system that powers it.
REPLACEMENT/ RETURNS - Mobile Accessories Show
Cashify Store offers 7-day Free Replacement on manufacturing defects, wrong product delivered and/or physical damage

Please intimate us on within 7 days of receiving the product (in the case of manufacturing defect). In the case of damaged product received, we offer a 24-hour FREE Replacement

Please include relevant images showing the defective/ damaged product and we shall promptly ship a replacement to you. In the case of wrong device received please intimate us at Cashify maintains high QC standards with all its sellers and it is our utmost priority that you receive the best quality products only.


Cashify Store maintains high QC standards with all its Refurbished (High Quality Repair) Devices. It is our utmost priority that you receive Excellent Grade Refurbished Devices only.

We also offer a 6 month FREE Repair warranty. For more information on our Warranty Policy for refurbished phones, please visit

In the case of damaged product received, we offer a 4-hour FREE Repair/Replacement of your phone.

For any queries/ complaints regarding your PhonePro order, please contact us at

An order can be cancelled if the cancellation request is placed within 8 hours of placing the order. Cashify Store currently charges a 2.5% cancellation fee for all orders cancelled after 8 hours of placing it.

Note: Refurbished devices can have compatible parts used to repair. Please note that refund for cancelled/returned orders may take 5 to 6 days to be processed.
In case you do not receive your order within the stipulated time, please contact us on email. We shall respond to you within one business day and issue a refund/ fresh order.
Cashify Store now offers the option of cancellation of an order within 8 hours of placing the order OR before order dispatch, whichever is earlier. An order cannot be cancelled post dispatch of the products.

In case a particular item runs out of stock after placing the order, Cashify Store offers you the option of complete refund or replacement with a similar product of equal or higher value

In the rare case that your order is cancelled from our side (QC not cleared, inventory unavailable etc.), you will receive a cancellation email on your registered email ID and your amount shall be refunded in full against your original method of payment

Please note that refund for cancelled/returned orders may take 5 to 6 days to be processed.
In case you are not able to find products relevant to your smartphone model, please leave a message for us on We shall try our best to make it available for you as soon as possible.